Refund policy

1.30-day money-back guarantee

If you upgrade to a paid plan (Growth or Scale) and AA Funnel is not right for you, tell us within 30 days of your first payment and we refund that payment in full. No forms, no questions beyond what helps us improve.

The guarantee covers the first payment on a workspace’s first paid subscription. It does not apply to renewals, to a second workspace upgraded by the same account after a refund, or to add-ons bought separately.

2.Free trial and free plan

Paid plans begin with a 14-day free trial and the Starter plan is free forever, so you can test everything before any money changes hands. If you cancel during the trial you are not charged at all. The 30-day guarantee starts on the day of the first charge, after the trial.

3.Renewals and cancellation

• Subscriptions renew monthly. Cancel any time from Settings → Billing; the plan stays active until the end of the period you have paid for and is not renewed.
• We do not refund partial months after cancellation. If you forgot to cancel, contact us within 7 days of an unwanted renewal and we will refund it as a courtesy, once per account.
• Annual plans, when offered, are refundable in full within 30 days of purchase and pro rata for unused whole months after that, less any discount received for paying annually.
• Downgrading to a lower plan takes effect at the next renewal; the difference is not refunded mid-cycle.

4.What is not refundable

• Renewal payments outside the 7-day courtesy window above.
• Charges from your payment gateway, email provider or other third-party services, which bill you directly.
• Fees for dedicated onboarding, custom development or migration work once the work has started.
• Accounts terminated for breach of the Terms of Service or acceptable-use rules.
• GST or other taxes that we have already remitted, where the tax authority does not allow us to reclaim them; in practice we refund the tax with the payment whenever the law allows, which is nearly always within the same tax period.

5.How to request a refund

Email support@aafunnel.com from your account email with the subject “Refund”, or use the contact form. Include the workspace name. We confirm within 2 business days and issue the refund to the original payment method within 5–7 business days; banks and card networks in India can take a further 5–10 business days to show it. Refunds are made in the currency of the original charge; we do not cover exchange-rate differences.

6.Refunds to your own customers

Sales you make through your funnels are between you and your buyers, processed by the gateway account you connected. AA Funnel takes no fee from them and is not a party to them. You set your own refund terms; we recommend publishing them on your checkout and thank-you pages.

The platform gives you the tools: full or partial refunds from the order page with a reason, automatic reversal of affiliate commission, cancellation of the subscription, revocation of course access on a full refund, and a credit note against the original tax invoice. Refunds go through your gateway, which may charge or retain its own fees.

7.Consumer rights

This policy adds to, and does not reduce, the rights you have under the Consumer Protection Act, 2019 in India or under mandatory consumer law where you live. Where local law gives you a longer cooling-off period or other rights, those apply.

8.Changes

We may update this policy; changes apply to payments made after the new version is published and are announced on the changelog. The date at the top shows the current revision.